Delivery Policy, Refunds and Cancellations

Delivery Policy

Your EPC, Home Report or Property Survey will be arranged once you have successfully made a payment. The date of inspection will vary based on our surveyors availability. Your documents will be sent to you within 5 working days after the inspection has taken place.

Any indication that we may give as to the time in which we will deliver the reports will be a good faith estimate only. We will use all reasonable endeavours to deliver the reports within the time-scale that we have estimated.

Cancellation Policy

If you decide to cancel prior to the inspection being carried out and 7 days after the date of ordering, Survey Scotland Ltd will be entitled to retain a flat fee of £50 for expenses reasonably incurred.

If you cancel your Home Report on the agreed date of the inspection or the Surveyor cannot gain entry to undertake the inspection, you will be charged 50% of the total fee.

If you cancel your EPC on the agreed date of the inspection or the Assessor cannot gain entry to undertake the inspection, or you cancel after the inspection has taken place but before the certificate is issued you will be charged 100% of the total fee.

If you decided to cancel your Home Report, for whatever reason, after the inspection has taken place but before a written report is issued, we will charge a fee equivalent to 80% of the total fee. All charges are subject to VAT at the current rate.

Refunds Policy

Refunds will be given to clients when errors occur at the point of transaction. These instances may include over-charging of credit cards or mistakes at the point of submitting details. We will refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days.