Delivery, Cancellations & Refund Policies

Delivery Policy

Your EPC, Home Report or Property Survey will be arranged once you have successfully made a payment. The date of inspection will vary based on our surveyors availability. We will aim to send your documents to you within 5 working days after the inspection has taken place.

Any indication that we may give as to the time in which we will deliver the reports will be a good faith estimate only. We will use all reasonable endeavours to deliver the reports within the time-scale that we have estimated.

Cancellation Policy

If you decide to cancel prior to the inspection being carried out and 7 days after the date of ordering, Survey Scotland will be entitled to retain a flat fee of £50 for expenses reasonably incurred.

If you cancel your Home Report on the agreed date of the inspection or the Surveyor cannot gain entry to undertake the inspection, you will be charged 50% of the total fee.

If you cancel your EPC on the agreed date of the inspection or the Assessor cannot gain entry to undertake the inspection, or you cancel after the inspection has taken place but before the certificate is issued you will be charged 100% of the total fee.

If you decided to cancel your Home Report, for whatever reason, after the inspection has taken place but before a written report is issued, we will charge a fee equivalent to 80% of the total fee. All charges are subject to VAT at the current rate.

Refunds Policy

Refunds will be given to clients when errors occur at the point of transaction. These instances may include over-charging of credit cards or mistakes at the point of submitting details.

All refunds will be processed within 30 days of receiving your written notification to cancel. Refunds can be made by BACS, Cheque or any other method at our discretion.